Safe Gaming Policy

Responsible Gaming at xxx99 — your safety is our priority

xxx99 believes gaming should be a source of enjoyment — not stress or anxiety. We place the highest importance on the mental wellbeing and financial safety of every member.

For 21+ only

What is Responsible Gaming and why does it matter?

Playing within the boundaries of enjoyment and entertainment is what responsible gaming means.

Online gaming and betting can be a great form of entertainment when enjoyed within the right limits. However, for some people it can become problematic. xxx99 always stands for responsible gaming — we want you to play mindfully, within your own budget and time.

Responsible gaming does not mean you have to stop playing. It means making decisions with awareness of your own situation, taking breaks when needed, and seeking support. xxx99 gives you the tools to manage your own experience.

Remember: Gambling is never a reliable source of income. Only play with money that you can afford to lose without affecting your daily life.

xxx99's commitment

We are committed to ensuring your safety on our platform at all times. The following protective measures are in place:

Deposit limit setting
Self-exclusion option
Time-out feature
Age verification (21+)
24/7 Bengali support

Our protection tools

The features we provide to ensure responsible gaming at xxx99.

Deposit Limits

Set in advance how much you will deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and increasing it requires a 7-day waiting period.

Self-Exclusion

If you feel you need a break, you can exclude yourself from your account for a set period — 30 days, 6 months, or permanently. This request takes effect immediately.

Time-Out

Use a time-out for a short-term break. We offer the option to temporarily close your account for anywhere from 24 hours to 6 weeks.

Age Verification

xxx99 strictly follows a 21+ age policy. Age is verified at registration and there is no way for minors to create an account.

Loss Limits

Set in advance the maximum amount you are willing to lose within a given period. Once the limit is reached, no further bets can be placed automatically.

24/7 Support

Contact our Bengali live chat support team at any time, day or night. We are always ready to offer guidance and assistance on responsible gaming.

Warning signs of problematic gambling

If you notice these signs, be alert and seek help.

Pay attention to your own behaviour. If any of the following signs appear regularly, it may be a cause for concern. Also watch for these signs in those close to you.

Feeling the urge to bet more in order to recover money you have lost.
Hiding your gambling from family and friends or lying about it.
Taking on debt or spending savings to cover gambling costs.
Trying to stop playing but returning again and again.
Feeling restless, irritable, or mentally uncomfortable when you cannot play.
Continuing to play even when it is harming your work, studies, or relationships.
Using gambling as a way to escape stress or anxiety.

Ask yourself

These simple questions will help you understand your own situation.

Question 1: Am I spending more than my budget? If the answer is "yes", set a deposit limit.

Question 2: Am I spending too much time gaming every day? If "yes", take a time-out.

Question 3: Do I feel like I cannot step away from playing? If "yes", choose self-exclusion.

Question 4: Is gambling causing harm to my family or my work? If "yes", contact our support immediately.

How to set protection limits?

Set your gaming limits in just a few steps.

1

Log in to your account

Access your xxx99 account and go to the Account Settings section. Find the "Responsible Gaming" option there.

2

Choose the limit you prefer

Select from deposit limits, loss limits, or session time limits — whichever you need. Set the amount and duration.

3

Confirm the limit

Confirm your chosen limit. The new limit takes effect immediately. Limits can be decreased instantly, but increasing one requires a 7-day waiting period.

4

Review regularly

Review your gaming habits every month. Lower your limits further if needed. Contact our live chat for any issues.

5

Do not hesitate to ask for help

If you ever feel the situation is getting out of control, contact our 24/7 Bengali live chat or email [email protected]. Our trained support team will help you take the right steps.

Payment information

Plan your budget carefully to ensure responsible gaming:

Minimum deposit: ৳100
Minimum withdrawal: ৳800
Payment methods: bKash, Nagad, Rocket, Upay
Withdrawal time: 10-45 minutes

Only deposit an amount that you can afford to lose without affecting your standard of living.

Help and support

You are not alone — xxx99 is always here for you.

24/7 Live Chat Support

Contact us via live chat in Bengali — any time, day or night. Our trained support team is ready to talk through any concerns you have and help you take the right steps.

Email Support

Any responsible gaming request, such as self-exclusion or a limit change, can also be made by email: [email protected] — we will respond as quickly as possible.

Account Security

If you believe someone else is accessing your account or you need to change your password, contact our live chat immediately for assistance.

For family members

If a member of your family is affected by problematic gambling, you are welcome to contact us on their behalf. We will handle the matter with sensitivity.

Important notice

Online gambling may be legally complex in Bangladesh. Before participating at xxx99, please inform yourself about the laws and restrictions in effect in your area. We always advise acting in compliance with the law. For those aged 21 and above only.

Responsible Gaming FAQ

Find answers to common questions here.

Log in to your account and go to the "Account Settings" section. There, click on the "Responsible Gaming" option to find deposit limits, loss limits, and time-out options. Select the amount and duration and confirm — the limit takes effect immediately. For any issues, contact our 24/7 live chat.

No, your account balance will be fully protected if you self-exclude. After self-exclusion, you can still request a withdrawal. For more information, email [email protected] or contact us via live chat.

A time-out is a short-term break — from 24 hours up to 6 weeks. Once the period ends, your account becomes active again automatically. Self-exclusion is a longer-term decision — 30 days, 6 months, or permanently. Your account cannot be reactivated before the self-exclusion period ends.

No. xxx99 strictly follows a 21+ age policy. No one under the age of 21 is allowed to register or play on our platform. Age is verified at registration, and any account found to be in violation will be closed.

First, contact xxx99's 24/7 Bengali live chat or email [email protected]. Our trained team will help you with self-exclusion or other protective measures. Also speak with trusted family members or friends — seeking help rather than facing it alone is the wiser choice.

Decreasing a deposit limit takes effect immediately. However, if you want to increase a limit, you will need to wait 7 days after submitting the request. This delay is intentional so that no one can raise their limit quickly on impulse.

Yes. Age is verified at registration and no one under 21 is permitted to create an account. We also advise parents to use parental controls on devices so that children cannot access platforms of this kind.

Play safe, enjoy the game

Enjoy cricket betting, slots, and live casino at xxx99 by following our responsible gaming guidelines. We are always here for any support you need.

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